At FireSupplies.in, we are committed to providing high-quality fire safety products to meet your needs. While we ensure our products meet the highest standards, we understand there may be situations where you need to cancel an order or return a product. Please carefully review our cancellation and return policy below:

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Order Cancellation Policy

  • Order Confirmation: You will get call from our customer service team as soon as possible @ +91-6363497974 or receive an email from [email protected] to get the confirmation to process the order. Once order confirmed to process shall not be cancelled or refunded. If you confirm the order to cancel at this point of time, you will receive credit for your next purchase with us.
  • Non Online Orders: The orders confirmed with Purchase order via Email shall not be cancelled once the payment done against our proforma invoice and the amount will not be refunded.

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Return Policy

FireSupplies.in operates with a NO RETURN POLICY unless the product is found to have a manufacturing defect or damage upon delivery.

Please read the conditions below:

  • Non-Returnable Products: Due to the nature of fire safety and emergency products, items cannot be returned unless there is a verified manufacturing defect or damage upon delivery. This includes, but is not limited to:

o             Fire extinguishers

o             Smoke alarms

o             Emergency lighting systems

o             Fire-resistant clothing

o             Safety accessories

  • Returns for Damaged or Defective Products: If you receive a product with manufacturing defects or damages, you may request a return or replacement under the following conditions:
  1. Report the issue within 48 hours of receiving the product by emailing us at [email protected] with your order number, a description of the defect, and photos of the damage. Reporting the issue beyond 48 hours / 2 working days shall not be considered for return / refund.
  2. Our team will review your request, and if the product is deemed defective, we will allow for credit on your next purchase.
  3. The product must be returned in its original packaging, with all accessories and manuals included.

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Refunds

  • Refund for Cancellations: If you cancel an order during the call from our customer service before processing or return a defective product, you will be receiving full amount credit for your next purchase or shall be returned to your account in 5-6 working days.
  • Shipping Fees: Any shipping fees associated with the return of defective products will be covered by FireSupplies.ae.

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Contact Us

For any further inquiries or to initiate a cancellation or return, please contact us at:

  • Email: [email protected]
  • Phone: +91-6363497074
  • Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM